Frequently Asked Questions

Do you have a showroom?

How long will it take for my order to arrive?

Can I track my order?

Do I have to place my order online?

Do I have to pay VAT?

Can I open an account?

What does it mean when a product price is £0.00?

What does TSA stand for and what is a TSA lock?

What is the U size found on the SKB Rack and Shock Rack Cases?

What is an IP Rating?

What does ATA stand for?

Can Casemarket supply Technical Drawings?

How do I fit Shock Absorbers to my shockmount rack case?


Is there a question we've missed? If so please let us know.


Do you have a showroom?

We do not have a showroom as we sell thousands of products, and by not holding stock we can offer our customers the best prices. We do understand that you need to be confident you are buying the right case to meet your requirements so we have tried to include as many useful images and as much technical information as we can. However, if you have more questions, please contact us.

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How long will it take for my order to arrive?

Many of our products are despatched to be delivered the following day. However, cut-off times and lead times vary between product ranges. More information, including how to arrange Express Delivery, can be found on our Delivery page.

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Can I track my order?

Because we have so many products on our website and they are shipped from different suppliers, we do not have an online tracking system. If you wish to track your order please contact us and we will email you the tracking details once they are available.

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Do I have to place my order online?

Ordering online using your credit or debit card is quick, safe and secure. If you prefer not to enter your card details over the internet you can still place your order online and when you get to the Checkout choose to Pay by Phone. Alternatively, you can email us a Purchase Order, or contact us by phone or email with details of what you wish to order and we will raise the necessary paperwork for you.

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Do I have to pay VAT?

Customers in the Channel Islands, Southern Ireland and some charities may, in certain circumstances, be exempt from VAT - please contact us for more information.

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Can I open an account?

If you are ordering on a frequent basis we may be able to offer you a credit account. This will require the appropriate credit and reference checks. We can usually offer credit to most recognised government organisations. Please contact us for details.

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What does it mean when a product price is £0.00?

When a product is showing a price of £0.00 it doesn't necessarily mean the price is higher than other products. It simply means the price will vary according to which part of the UK the case is being delivered to. For a price please contact us with your delivery postcode.

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What does TSA stand for and what is a TSA lock?

TSA stands for Transportation Security Administration. TSA locks and latches can be opened by security staff at US airports using a universal master key so that the lock does not get damaged. We sell both Peli and SKB TSA locks. In addition, many of our SKB cases are fitted with, or can be supplied with, TSA latches.

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What is the U size found on the SKB Rack and Shock Rack Cases?

U or RU means Unit or Rack Unit. It describes the height of the rack case or of the piece of equipment being mounted inside. 1U is 1.75 inches or 44.45 mm high. So 2U would be 3.5 inches or 88.9 mm high and so on.

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What is an IP Rating?

IP stands for Ingress Protection and is found on our waterproof cases and SKB rack cases. It refers to the level of protection from the ingress of solids and liquids. The first number refers to solids and the second number refers to liquids - eg: IP67. The higher the number the greater the level of protection.

For more details, please download the IP Ratings Table (pdf file).

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What does ATA stand for?

ATA stands for Air Transport Association (now known as A4A - Airlines for America) - America's oldest and largest airline trade association. Some of our SKB cases have an ATA rating. This means they have passed certain tests to ensure they are strong enough to be checked onto a flight.

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Can Casemarket supply Technical Drawings?

We can supply technical drawings for some of our products. If you know the product code please get in touch.

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How do I fit Shock Absorbers to my shockmount rack case?

Please download instructions on How to Install Additional Shock Absorbers on Shockrack Systems (pdf file).

 

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