Frequently Asked Questions

Do you have a showroom?

How long will it take for my order to arrive?

Can I track my order?

Do I have to pay VAT?

What does TSA stand for and what is a TSA lock?

What is an IP Rating?


Do you have a showroom?

We do not have a showroom as we sell thousands of products, and by not holding stock we can offer our customers the best prices. We do understand that you need to be confident you are buying the right case to meet your requirements so we have tried to include as many useful images and as much technical information as we can. However, if you have more questions, please contact us.

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How long will it take for my order to arrive?

Many of our products are despatched to be delivered the following day. However, cut-off times and lead times vary between product ranges. More information, including how to arrange Express Delivery, can be found on our Delivery page.

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Can I track my order?

Because we have so many products on our website and they are shipped from different suppliers, we do not have an online tracking system. If you wish to track your order please contact us and we will email you the tracking details once they are available.

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Do I have to pay VAT?

Customers in the Channel Islands, Southern Ireland and some charities may, in certain circumstances, be exempt from VAT - please contact us for more information.

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What does TSA stand for and what is a TSA lock?

TSA stands for Transportation Security Administration. TSA locks and latches can be opened by security staff at US airports using a universal master key so that the lock does not get damaged. We sell both Peli and SKB TSA locks. In addition, many of our SKB cases are fitted with, or can be supplied with, TSA latches.

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What is an IP Rating?

IP stands for Ingress Protection and is found on our waterproof cases and SKB rack cases. It refers to the level of protection from the ingress of solids and liquids. The first number refers to solids and the second number refers to liquids - eg: IP67. The higher the number the greater the level of protection.

For more details, please download the IP Ratings Table (pdf file).

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